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Terms and Conditions That Govern Your mos play Account

Before you open an account on mos play, these terms set out what you agree to and what we commit to in return.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personFull terms below
mos play Terms and Conditions That Govern Your mos play Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

We take our obligations under these terms seriously. Your account data is held securely, and we do not share your personal details with third parties outside of what is needed to process your wallet transactions — including bKash, Nagad, and Rocket transfers — or to meet any legal obligation. You have the right to request a copy of the information we hold on your account at any time by contacting support.

Account Security

We apply SSL encryption across your account session. Log in via OTP verification to keep your wallet and account history secure from unauthorised access.

Data Retention

We retain your account and transaction records for as long as required by applicable law. You may request details of your data by contacting support in writing.

Cookie Use

We use cookies to maintain your session state and remember your lobby preferences. You can manage cookie settings through your browser at any time.

Right to Request Changes

If your personal details change — including your registered mobile number or linked wallet — update them via account settings or ask support to assist you.

TERMS CONTACT PATHS

Reach Us About These Terms

If any section of these Terms and Conditions is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is available through the channels below. When contacting us about a terms matter, include your registered account email and a brief description of the issue so we can respond accurately.

Live Chat Open the chat widget in your account dashboard to reach a support agent directly about any terms question or account concern.
Email Support Send your terms-related query to our support address listed in the Help section of your account. We respond to all terms enquiries in writing.
Help Centre Our Help Centre holds answers to common terms questions, including account eligibility, wallet rules, and what happens when terms change.

Common Questions About These Terms

These are the terms questions we hear most often. If yours is not here, reach out via live chat or the Help Centre and our team will walk you through the relevant section of the agreement.

These terms apply to every person who opens an account on mos play. Access depends on your local law and whether you are in an eligible region — check your local regulations before registering.

Yes. We may update these terms at any time. We post the revised version on this page, and your continued use of the account after that date means you accept the changes.

If your account is closed for a terms breach, any remaining wallet balance is reviewed under the circumstances of the closure. Contact support promptly to understand the process for your specific case.

No. These terms allow one account per person. Opening a second account, or using another person's account, is a breach of these terms and can result in both accounts being suspended.

Contact our support team in writing — via email or live chat message — and request your data. We will confirm what we hold and provide it in line with our retention policy and applicable law.

Yes. If any part of these terms conflicts with the law in your jurisdiction, your local law takes precedence. It is your responsibility to confirm that accessing mos play is lawful where you are located.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.